We got really fed up when we had to wait for our table (no big deal) then other couples who arrived after us, were sat before us. Times to order varied for us from 20-45 minutes. When we had Nicholas as our server, he was very prompt, courteous, polite and helpful.
She actually came and took our order a couple of times as we waited over 30 minutes for someone to do so. First, meals at Oceana: Andrea is a hostess who was amazing. I don't know if the staff were new, untrained, overwhelmed (don't see that as we were told the property was under 50% capacity) but we had issues at meals and front desk staff. The staff and the room were much less than we expected.
#Secrets cozumel professional#
Guests have the option to cancel any cleaning services for their accommodation during their stay, Property cleaned by professional cleaning companies, Guest accommodation sealed after cleaning, Guest accommodation disinfected between stays, Linens, towels, and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against coronavirusĪll plates, cutlery, glasses, and other tableware sanitized, Food can be delivered to guest accommodation, Physical distancing in dining areas Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/out printed menus, magazines, pens, paper) removed, Staff follow all safety protocols as directed by local authorities Swimming pool, Swimming pool, Yoga classes, Beach umbrellas, Beach chairs/Loungers, Shallow end, Pool/Beach towels, Outdoor pool (year-round), Outdoor pool, Hot tub/Jacuzzi, Massage, SpaĪdditional charge, Solarium, Fitness center, Saunaįirst aid kits available, Process in place to check health of guests, Hand sanitizer in guest accommodation and common areas, Shared stationery (e.g.
#Secrets cozumel free#
WiFi is available in all areas and is free of charge.įree public parking is available on site (reservation is not needed).Ĭoncierge, ATM on site, Baggage storage, Tour desk, Express check-in/out, 24-hour front deskĭaily housekeeping, Dry cleaning, Laundryīusiness center, Meeting/Banquet facilitiesįire extinguishers, 24-hour security, SafeĪdults only, Air conditioning, Shops (on site), Elevator, Facilities for disabled guests, Non-smoking rooms, Room service
On-site coffee shop, Snack bar, Bar, Restaurant, Good Coffee! Live sports events (broadcast), Themed dinners, Bike tours, Beach, Entertainment staff, Snorkeling Beachfront, Private beach area, Terrace, Garden
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